Feefo Reviews - Average 96% (4837 reviews)

Date Score Customer Comment Our Response
22-Jan-2019 Service:

Product:

Tried to send feedback previously, but computer froze.

I said the communication from Tapstore was excellent. Speedy reply and up to date information about delivery time.

Surprised that the recommended shower pump to replace our faulty one did not have filters on the hot and...
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21-Jan-2019 Service:

Product:

The product was fine, but the delivery was slow and very very expensive.
21-Jan-2019 Service:

Product:

1. There was a 5-day delay between ordering and delivery despite the much-vaunted next day option which cost me £7+.
2. When the tap arrived, it had been placed in a large cardboard box without any padding; heavy tap rattling around in large box, inevitable result is damage! Witless.
3. ...
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We are very sorry to hear that you were not happy with the service. Unfortunately your order was placed on Friday 11th Jan at 5.31pm the Next working day service we offer on some products is purely for orders placed before 3.30pm Monday to Friday and this is a working day service. Due to this your... Read More.
20-Jan-2019 Service:

Product:

A very efficient and prompt service plus competitive prices.
18-Jan-2019 Service:

Product:

Very good and efficient customer services(Dionne Bryran) and a first class delivery of the ordered shower unit and very well packed.
16-Jan-2019 Service:

Product:

Quick and efficient service, they delivered when they said they said they would
14-Jan-2019 Service:

Product:

First time I’ve used them and all good
14-Jan-2019 Service:

Product:

They dispatched the order very quickly and kept me up to date with the progress
Fantastic service !!
13-Jan-2019 Service:

Product:

Excellent service and shower pump was delivered promptly next day.
12-Jan-2019 Service:

Product:

v good service
10-Jan-2019 Service:

Product:

I received a despatch note and therefore expected delivery the following day as advertised. When the shower did not arrive both that day and the next I rang tapstore. Apparently the dispatch not was issued without checking stock levels and it transpired that there were none available on the day the... Read More.
09-Jan-2019 Service:

Product:

Yes highly recommend. Easy to order and came within 2 days. Will use again.
07-Jan-2019 Service:

Product:

Website easy to use and well illustrated. Prompt delivery with allocated time slot.
04-Jan-2019 Service:

Product:

Very quick and knowledgeable service!
04-Jan-2019 Service:

Product:

Good service
29-Dec-2018 Service:

Product:

Delivery was prompt but a little expensive for delivery. Product as expected.
28-Dec-2018 Service:

Product:

yes i would recommend to others.tap store service was efficient and easy to use.
28-Dec-2018 Service:

Product:

Next day delivery, excellent.
22-Dec-2018 Service:

Product:

Quick efficient delivery, good quality product.
21-Dec-2018 Service:

Product:

Item temporarily out of stock. Human answered phone promptly & gave every confidence that order would be fulfilled in 2 or 3 days. Delivered on time. This was a replacement for a discontinued pump from another maker, remarkably dropped into place with little effort & is now doing its job.
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