WHAT TO DO IF YOU HAVE A FAULTY PRODUCT or NEED SPARE PARTS
In the unfortunate event that the product you purchased from us develops a fault or you need a spare part covered by the manufacturers warranty, you will need to do the following:
If you have purchased an electrical product (eg; electric shower, power shower or pump) and it develops a fault please DO NOT remove it unless instructed otherwise by the respective manufacturer.
Contact the respective manufacturer either by email or telephone (see details below) with a brief description of your fault or problem and they will advise you on the next appropriate course of action to resolve your issue.
If you need a spare part for a product you may find it useful to visit the respective manufacturers website where you can quite often find schematic drawings and breakdowns of spares available for all products.
In most cases you will need to provide proof of purchase, usually your invoice. If you cannot locate your invoice please email [email protected] stating your name, address with full post code, the product purchased and approximate date of purchase and we will email a copy of your invoice.
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Abode Home Products Ltd Unit L Zenith Park Whaley Road Barnsley S75 1HT
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Customer Service 01226 283434 Email [email protected] Website abodedesigns.co.uk |
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Bauhaus Bathrooms Charles Park Crossways Dartford Kent DA9 9AY
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Customer Service 0845 8738840 Email [email protected] Website bauhaus-bathrooms.co.uk |
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Bristan Group Ltd Birch Coppice Business Park Dordon Tamworth Staffordshire B78 1SG
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Customer Service 0844 7016273 Email [email protected] Website bristan.com |
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Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website sterlingdistribution.co.uk |
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Crosswater Charles Park Dartford Kent DA9 9AY
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Customer Service 0845 8738840 Email [email protected] Website crosswater.co.uk |
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Croydex Ltd Central Way Andover Hamphire SP10 5AW
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Customer Service 01264 365881 Email [email protected] Website croydex.com |
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Homestyle Bathrooms Unit 21Hainaullt Works Hainault Road Little Heath Romford Essex RM6 5SS
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Customer Service 0208 599 8080 Email [email protected] Website homestyle-bathrooms.co.uk |
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Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website sterlingdistribution.co.uk |
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Grundfos Watermill Ltd Gemini House Enterprise Way Edenbridge Way Kent TN8 6HF
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Customer Service 0845 2000 912 Email [email protected] Website watermillshowers.co.uk |
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Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website sterlingdistribution.co.uk |
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Hib Ltd Castle House 21-23 Station Road New Barnet Hertfordshire EN5 1PH
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Customer Service 020 8441 0352 Email [email protected] Website hib.co.uk |
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Hsk Lion Building Unit G6 7 & 8 Market Place Uttoxeter Staffordshire ST14 8HP
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Customer Service 01889 565877 Email [email protected] Website hsk.de |
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Hudson Reed Widow Hill Road Heasandford Industrial Estate Burnley Lancashire BB10 2BQ
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Customer Care 01282 446789 Email [email protected] Website hudsonreed.com |
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Kwc Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website kwc.com |
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Luisina Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website luisina.com |
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McAlpine & Co. Ltd 45 Kelvin Avenue Hillington Glasgow G52 4LF Scotland
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Customer Service 01684 299555 Email [email protected] Website mcalpineplumbing.com |
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MGS Progetti srl C.so Milano 189 28883 Gravellona Toce (VB) Italy
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Customer Service +39 0323 865218 Email [email protected] Website mgsprogetti.com |
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Newform S.p.a Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website newform.it |
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Newteam Bristan Group Ltd Birch Coppice Business Park Dordon Tamworth Staffordshire B78 1SG
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Customer Service 0844 7016273 Email [email protected] Website newteam.co.uk |
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Roper Rhodes Ltd Brassmill Lane Trading Estate Bath BA1 3JF
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Customer Service 01225 303900 Email [email protected] Website roperrhodes.co.uk |
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Salamander Pumped Shower Systems Ltd Unit 2c Colima Avenue Enterprise Park West Sunderland SR5 3XE
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Customer Service 01225 303900 Email [email protected] Website salamanderpumps.co.uk |
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Smedbo Unit 2c Colima Avenue Enterprise Park West Sunderland SR5 3XE
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Customer Service 0114-2588611 Email [email protected] Website smedbo.com |
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Sloegrin Ltd Unit 3 Langley Business Park Langley Road South Salford Manchester M6 6JP
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Customer Service 0161 736 0038 Email [email protected] Website sloegrin.com |
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JIS Europe Ltd Unit 2, Nash Lane Scaynes Hill West Sussex RH17 7NJ
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Customer Service 01444 831200 Email [email protected] Website sussexrange.co.uk |
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Techflow Unit 7 Soveriegn Business Park Albert Drive Burgess Hill West Sussex RH15 9TY
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Customer Service 01444 258004 Email [email protected] Website techflow.co.uk |
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Thomas Denby Sterling Tewksbury Business Park Tewksbury Gloucestershire GL20 8SL
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Customer Service 01684 299555 Email [email protected] Website sterlingdistribution.co.uk |
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Urban Homestyle Bathrooms Unit 21Hainaullt Works Hainault Road Little Heath Romford Essex RM6 5SS
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Customer Service 0208 599 8080 Email [email protected] Website homestyle-bathrooms.co.uk |
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Ultra Finishing Widow Hill Road Heasandford Industrial Estate Burnley Lancashire BB10 2BQ
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Customer Services 01282 446789 Email [email protected] Website ultra-group.co.uk |
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Wirquin UK Unit 4a Kirklea Farm Bagworth Axbridge Somerset BS26 2QH
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Customer Services 01934 733320 Email [email protected] Website wirquin.com |
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The 1810 Company BK House Ash Road South Wrexham Ind Est Wrexham LL13 9UG
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Customer Services 01978 660 770 Email [email protected] Website the1810company.co.uk |