Payment Failed
We couldn’t complete your payment. Your order hasn’t been placed.
You haven’t been charged, but you may briefly see a pending transaction on your bank statement. This is an authorisation hold from your bank and will be released automatically.
Why this might happen
- Issuer declined — your bank declined the authorisation.
- 3D Secure authentication failed — password/verification step not completed or failed.
- Address / CVV mismatch (AVS/CV2) — the address, postcode, or security code didn’t match the card issuer’s records.
- Referred by the bank — your bank requires you to contact them before approving the transaction.
- Card or limit issues — expired card, insufficient funds, or transaction limits.
- Network or timeout — temporary connection problem during authorisation.
What you can do
- Check your card details and try again (CVV, billing address, postcode).
- Complete any 3D Secure prompts from your bank (e.g., text/app confirmation).
- Try another card or contact your bank to lift any blocks.
Need help?
Email [email protected]
or call 01342 321 121.
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